- 345 Memorial Dr, Crystal Lake, IL 60014
- 815-568-1880
Client: Love’s Travel Stop
Service: Facility maintenance, multi-trade coordination
Project Type: New commercial ice machine installation
Trades Coordinated: Plumbing, electrical, equipment supplier
Love’s Travel Stop needed a new commercial ice machine installed at one of its locations. The job looked simple, but the request came without a full scope of work or the machine’s technical specifications.
Incomplete scope: The client’s request did not list every step or trade the install would need.
Missing specs: There were no technical specifications for the ice machine.
Unclear requirements: The plumbing and electrical needs for the installation were not defined.
Christie, Gallant’s project coordinator, took ownership of the job instead of waiting on more information from the client.
Defined the full scope: She listed every step and every trade the installation would need.
Went straight to the supplier: She contacted the ice machine supplier directly and got the exact plumbing and electrical requirements.
Lined up the technician: With the right specs in hand, the plumbing technician finished his part of the work without delay.
Kept the client informed: She told the store exactly what electrical work had to be done before the supplier came back for the final install.
On schedule: The plumbing work was finished on time.
No downtime: Missing information never held up the job.
Ready for the final step: The store was fully prepared when the ice machine company returned to finish the install.
A supported client: The general manager knew where the job stood at every stage.
→One coordinator owned the job from start to finish.
→Gallant went to the source for the specs instead of waiting on an incomplete scope.
→The trades were lined up in the right order, and the client knew exactly what came next.
“Gallant took a ton of stress off my shoulders. Gallant went above and beyond to get the job done right.”
General Manager, Love’s Travel Stop